Вот тоже вид трепа.
Утащено с другого форума.
С клентами постоянная ржачка. Поясню: мы разрабатываем и устанавливаем системы Interactive Voice Response (IVR) распознающие человеческий голос и после каждого большого рилиза мы выборочно прослушиваем телефонные разговоры клиентов, звонящих в систему, чтобы понять насколько клиенты хорошо ориентируются в системе и какие у них трудности с ее использованием - это бесплатный цирк. Раньше я записывала смешные телефонные рзаговоры клиентов с системой, но потом бросила. Вот несколько (извините, на английском, для сокращения Cx=customer):
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IVR: "You are calling from..."
Cx (interrupting): "Ottawa."
IVR: "Sorry, I didn't get it. You are calling from..."
Cx (interrupting): "Ottawa!!!"
IVR: "Sorry, I still don't understand..."
Cx (interrupting, frustrated): "What do you want me to say?!! That I am sitting on the toilet and calling from my washroom?!!!"
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IVR: "I think you are calling about your Cable TV. Is it right?"
Cx: "You, crazy robot! Just tell me what should I press for 'yes' - 1 or 2 ?"
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IVR: "How can I help you today?"
Cx-male: "I want a female!"
IVR: "Please, wait while I find someone who can help you."
(a female agent answers the call)
Cx: "Oh, my God! It, actually, works!!!"
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Cx-old man shouts to IVR : "You again! I am calling for the third time today and always getting you on line, I've recognized your voice! I do not want to talk to you anymore, you are not helping me, you just keep asking stupid questions! Give me your name and I want to talk to your manager!"
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IVR: "Please, say or enter the last 3 digits of your postal code.. Here is some help: for example, if your postal code 2M3, enter 263 or say 2M3 now...."
Cx: "2M3"
IVR: "Sorry, I could not match this postal code to your account"
Cx: "Of course, you idiot, because this is not my postal code! But you told me to say it!"
IVR: "Please, say or enter the last 3 digits of your postal code again."
Cx: "Noooooo way I gonna tell you my postal code! You say it first and I will repeat it after you!"
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IVR: "Please tell me briefly how can I direct your call?"
Cx: "I want to speak to a human being!!!"
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(Cx-very old lady tries to tell a long story to IVR about her husband and his disability) IVR (keeps repeating): "Sorry, I still do not understand what you said..."
Cx-old lady (frustrated): "Sir, if you just stop interrupting me all the time and listen carefully to what I am telling, you will understand what I say!"
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(Cx-very old man calls IVR to subscribe to Cable TV channels)
IVR: "Comedy?"
Cx(bored): "Nope."
IVR: "Fashion TV?"
Cx(bored): "Nope."
IVR: "Discovery Channel?"
Cx(bored): "Nope."
IVR: "Sex TV?"
Cx (excited): "Now, girl, we are finally getting somewhere!!!"
